Prices Not Updating
Troubleshoot price update issues
If your asset prices seem outdated, here's how to troubleshoot.
Check Market Hours
Stock prices only update during market hours:
- US Markets: 9:30 AM - 4:00 PM ET, Monday-Friday
- European Markets: 9:00 AM - 5:30 PM CET, Monday-Friday
- Crypto: 24/7
Outside these hours, you'll see the last traded price.
Refresh Your Data
- Click the refresh icon on your dashboard
- Wait a few seconds for prices to update
- If unchanged, the price may already be current
Check the Update Time
Hover over any price to see when it was last updated.
Common Causes
Market Holidays
Exchanges are closed on holidays. Prices won't update until markets reopen.
Delisted Securities
If a stock was delisted or acquired, prices may stop updating.
Data Provider Delays
Occasionally our data providers experience delays. Usually resolves within an hour.
Low-Volume Stocks
Thinly traded stocks may have less frequent updates.
Crypto-Specific Issues
- Some newer or smaller tokens may have delayed updates
- Ensure you selected the correct token (many have similar names)
Still Not Working?
Contact support with:
- The asset ticker/name
- Expected price vs. shown price
- When you first noticed the issue